Frequently Asked Questions
What is your return policy?
At STAR CRAFT INDUSTRIES, we want to ensure that you are completely satisfied with your perfume purchase. If, for any reason, you are not happy with your order, you may return it within 30 days of delivery for a full refund. Please note that the item must be unused and in its original packaging.
How long will it take for my order to arrive?
We understand that you’re excited to receive your new fragrance. Our team at STAR CRAFT INDUSTRIES works diligently to process and ship your order as quickly as possible. Typically, you can expect your package to arrive within 3-5 business days. However, please note that shipping times may vary depending on your location and any unforeseen circumstances.
Can I track my order?
Yes, definitely! We provide tracking information for all orders. Once your perfume has been shipped, you will receive an email with your tracking number and instructions on how to track your order. If you have any difficulties or questions regarding tracking your package, our customer support team is available to assist you.
What payment methods do you accept?
At STAR CRAFT INDUSTRIES, we want to make your perfume shopping experience convenient and secure. That’s why we accept a variety of payment methods, including major credit cards, debit cards, and PayPal. We utilize industry-standard encryption to ensure that your personal information is protected during the payment process.
What if I receive a damaged or faulty item?
Please note that we may request visual evidence of the damage or fault to facilitate the resolution process.
Have questions about our perfumes?
We understand that choosing the perfect perfume can be a daunting task. That’s why we’ve put together a list of frequently asked questions to help you make an informed decision.